Information about planned and recovery work is provided below.
All HOSTKEY Customers are informed in a timely manner if their equipment is affected during the work period.
If you want to receive all notifications, regardless of whether your service is affected or not, subscribe to the newsletter about all service events.
Information for the latest maintenance
Planned works on the HOSTKEY network
Please note that on May 23, 2020, from 05:00 to 09:00 CEST we will carry out network maintenance on the HOSTKEY network in Russia.
It will be carried out without interruption in the provision of services, but it is possible the service will degrade partially (short-term losses of packages and increase of response) for a total duration of no more than 15 minutes.
The power supply equipment will not be rebooted.
We also remind you that our customer service is standing by to help you 24/7 and processes your enquiries within 15 minutes.
Please kindly be informed that HOSTKEY network maintenance will take place on 18 April 2020 from 05:00 to 09:00 CEST, which affects all the servers located at Data-Center in Russia. Maintenance will be performed without interruption of network services.
Reboot or server power outage is not expected.
Temporary interruption of services
HOSTKEY Team is always working to improve its services.
Due to infrustructure optimization at HOSTKEY we will be performing planned maintenance of our server hardware.
The work is planned on 24th March from 9:00 to 13:00 CET.
Works will affect part of servers in Russia, if your server is in the list, you are sent a separate notice with its IP.
10 minutes prior to the planned maintenance please prepare your server and shut down all processes.
We are very sorry for the inconvenience and we want to thank you for your understanding.
Please note, that our Customer Service Team is working 24/7 and our response time is 15 minutes.