You can request a test server if you would like to:
When providing a test server, HOSTKEY uses an individual approach to every client. On average, the trial period is 3 days.
If you would like to get further information regarding getting a test server and/or terms and conditions of the service, please, contact our managers.
After trial period is over, you can pay for the server and continue using it. If we haven’t received the payment within 3 days after the end of the trial period, the server will be terminated and all data deleted.
Note: HOSTKEY operates under the current legislation of the Russian Federation, the Netherlands and the United States of America.
Therefore, we ask you to use servers without breaking the laws of the corresponding country.
Requirements for the use of servers in the corresponding country:
For our Cloud VDS we offer a money back option. If within 5 days you find that the service doesn’t match your expectations, you will get a full refund, subject to the following conditions:
HOSTKEY offers the following discounts:
We also have a customized approach for each particular client and provide discounts on the basis of the equipment leased or collocated and actual volume of traffic.
Contact us to find out what offer we might have for you.
If you didn't find the right configuration, you can always contact our Sales department. Our managers will help you with your requirements.
After signing a contract for equipment colocation with our company, you can send your server(s) to us with a courier with a prior agreement to do so. Do not forget to insure your server for its full value during transportation (remember, courier companies provide such a service).
We are also ready to provide you equipment on a lease basis or assist you in purchasing the server in the required configuration from our supplier.
All our services are paid for in advance.
VAT for our services
If you are a EU citizen or a company you have to pay VAT on every product/service purchased in the EU. VAT will be charged at the rate applicable in the EU country you are located.
If you are not a EU citizen or a company then the price remains without VAT (0% VAT).
If your company is VAT registered, you can claim all your VAT back from your local tax authorities. Alternatively, you can provide us with your business VAT registration number to avoid VAT charges.
How to pay for HOSTKEY's services
|We accept payments via credit cards and customer's balance via PayPal:|
|We accept BITCOIN via bitpay.com online service.|
WEBMONEY Transfer (WEBMONEY, WMT or WM). Payments in the system are made by means of so-called digital title signs, which are kept in the users' wallets. Our WM passport. WebMoney supplies free instruments for operation with the system and for making payments: Keeper Classic, Keeper Light web-application, WM Keeper Mobile and Keeper Mini site.
How to pay via WM?
|Alipay is China's leading third-party online payment solution that enables Chinese clients to make purchases online from international merchants with ease.
For more information about Alipay, please, visit Alipay.
To pay your invoice through Alipay, simply select it from the dropdown menu of the accepted payment methods during the payment step.
You can always pay for our services by SWIFT wire transfer. Bank details are available from our invoices.
When you are sending us a bank transfer, make sure you are the one paying the transfer charges. It should be OUR code in SWIFT instructions and not BEN or SHA.
Failing to do so means that we will deduct the transfer costs we incur from the amount you sent us. And the invoice won’t be fully paid thus leading to server suspension. Please, keep it in mind for future payments.
We are very confident in our products and services. We provide fast, reliable and comprehensive service and believe that you will be completely satisfied.
You can ask for a test server for 3-4 days for free.
Refund is only possible in case of an accident from our side with your server being offline for 24 hours or more due to that.
Please, note that any types of commercial advertising using e-mail such as mailing of spam and unsolicited correspondence from our IP-space is strictly forbidden. We reserve the right to suspend or stop service delivery. We also reserve the right to decline our services to a client in future, or suspend the services at our discretion. Violation of the conditions specified will lead to an immediate suspension of our services without refund.
We don't allow:
If you have forgotten your password, you can reset it here.
When you fill in your registered email address (and answer your account security question if set), you will be sent instructions on how to reset your password.
Access details to IPMI and VPN are emailed to you with the access credentials for the first server ordered by you. IPMI access details are also emailed to you with the access credentials for every consecutive server.
If you cannot locate this information, please, submit your request to our Support.
Note: only use the email address indicated in you client information with HOSTKEY.
In order to protect client equipment from unauthorized use by third parties we are blocking all incoming traffic to the following ports:
These ports can be used by criminals for launching DDoS-attacks. If you are using these ports for your services, please, inform us and we will make them open for you.
If the bandwidth limit of your dedicated server has been exceeded, the connection speed of the server concerned will be restricted to 10 Mbps. You will receive warning messages via email prior to reaching the limit.
100Mbps or 1Gbps speed can be optionally restored by committing to pay the overspent traffic invoices, which will be automatically generated by the system based on the consumption of the prepaid traffic. The basis for calculation is for prevalent traffic only.
If you have any questions, please, contact us
You can use public cashing DNS-servers, for example, Google public DNS servers (IPs 184.108.40.206 and 220.127.116.11).
Usually the problem with spam filters is linked to several factors:
All this may lead to IP being blocked by email servers, services, customers, or getting the IP blacklisted.
What can I do?
The actions vary depending on individual situation. These are the general guidelines:
Lower Internet speed can occur for several reasons outside HOSTKEY's area of responsibility, for example:
In order to identify possible problems on HOSTKEY’s side and to research optimal solution, please, provide connectivity test results from ping and traceroute commands. You can do it here.
Please, note: to get more accurate information it is recommended to do a few tests using both commands.
After the completion of the tests, please, email the screenshots to our Support for examination. Use the email address registered in your client information with HOSTKEY.
In case you have identified that HOSTKEY services are used in violation of the HOSTKEY’s Terms and Conditions, HOSTKEY’s Terms of Service or any applicable law, you can use HOSTKEY Complaint procedure.
To report notifications concerning (alleged) unlawful content on the Internet, please, use HOSTKEY Notice and Takedown Procedure.
Please notice, HOSTKEY is not responsible for the content of the resources of our clients and is not competent to detect law violations. In the case of any problems associated with these violations, you should contact the competent authorities.
If you want to report about spam, phishing pages or sites containing malicious/viral content, please, contact us.
Requirements for any reports are set forth HOSTKEY Complaint procedure.