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FAQ

For technical questions use our knowledge base Test servers Money back guarantee What discounts do you offer? Is it possible to rent a server from you in the configuration we are interested in? We are not based in Moscow or Amsterdam, what we are to do in order to colocate a server in your data centers? Payment terms and methods How can I restore my password to client area? How can I get the access details to connect to IPMI? Are you blocking any network ports? How can I remove the bandwidth restriction caused by exceeding the traffic limit? Which DNS can I use for my server? How can I configure PTR records? Emails sent from my mail server end up in SPAM folder. Why? Why my Internet speed is lower than it should be? Abuse

Test servers

If you would like to test the Internet speed to resources hosted on our servers, you can make use of Speedtest or Looking Glass without having to wait for the deployment of the test server.

You can request a test server if you would like to:

  • to test the compatibility of the software and the chosen configuration of the dedicated server or VPS;
  • to make sure that the server configuration chosen is capable of all the tasks at hand and that server upgrade (RAM, HDD, etc.) won’t be necessary in the near future;
  • to evaluate the performance of HOSTKEY’s servers in practice.

When providing a test server, HOSTKEY uses an individual approach to every client. On average, the trial period is 3 days.

If you would like to get further information regarding getting a test server and/or terms and conditions of the service, please, contact our managers.

After trial period is over, you can pay for the server and continue using it. If we haven’t received the payment within 3 days after the end of the trial period, the server will be terminated and all data deleted.

Note: HOSTKEY operates under the current legislation of the Russian Federation, the Netherlands and the United States of America.

Therefore, we ask you to use servers without breaking the laws of the corresponding country.

Requirements for the use of servers in the corresponding country: