CUSTOMER CARE

Contact our Support Team by phone,
live chat or e-mail

Customer ticket portal will return soon.
For now, you can respond to tickets via e-mail

There are several ways you can get in touch with us.
Our 24/7 Support Team is always ready to help.

WhatsApp

Do you have a question?

We're always here for you!

Facebook

Do you prefer using social

networks? We're here

Telegram

Ask a question in

the messenger app


You can always find answers and useful tips in our
Knowledge Base and FAQ

FAQ

  • Is it possible to rent a server in the configuration we need?
  • How can I get my access details to connect to IPMI?
  • What discounts do you offer?

Knowledge Base

Have a question?
Check our Knowledge Base resource.


features

иконка

Technical support

HOSTKEY provides around the clock support to its clients. You can choose SLA package that is most suitable for you and make use of our system administrators.

more

Technical support

HOSTKEY provides around the clock support to its clients. You can choose SLA package that is most suitable for you and make use of our system administrators.

To contact our technical support, please contact our Support team indicating the Service ID (email or IP address of the server) and a detailed description of the problem. In case of emergency, you can also follow up by giving us a call to speed up the process.

Our engineers are solving network and server hardware problems as soon as possible, maintaining the reliability of not less than 99.9% per month.

Manual OS reinstallation is done in due turn.

Our system administrators can help with setting up the operating system, or emergency recovery during working hours at the rate of €50 per hour.

Normally our specialists are only administering the OS or other software on the client’s server if it is a Managed Server.

We offer different types of SLA

Service Best effort Priority Top priority
Server reboot + + +
Replacement parts + + +
IP KVM access upon request + + +
Support via email and ticketing system + + +
Support via phone and Skype + +
Personal engineer and manager + +
Server monitoring + +
A replacement server is case of hardware failure + +
DNS hosting + +
Firewall setup +
Server remains active in case of overdue invoice +
3 hours of system administrator assistance +
Backup port 100Mbps +
Backup 100Gb 1Tb
Support priority In due turn High Top priority
Price FREE €30 per month €50 per month