Smart remote hands —
on-site support 24x7

Smart hands — on-site support from HOSTKEY's experienced engineers and admins 24x7. Delegate IT management and maintenance tasks in ANY data center in the Netherlands and Moscow region

Smart Hands is our comprehensive tech support division staffed by industry professionals. Our team is on call for work in any data center in the Netherlands and Moscow around-the-clock. Their prompt action will allow our engineers to deal with any service issues affecting your IT infrastructure from routine operations to emergency situations, and thus minimizing expense and maximizing maintenance efficiency.

A remote data center can make even the most mundane maintenance a costly trial. Our team of professional data-center engineers are ready to respond day and night, ready to provide immediate support whenever the need arises. We can handle any task from basic server maintenance to complex operations requiring the experienced hand of highly-trained specialists.



Our advantages

  • We serve data centers within a 300-km radius of Amsterdam and in Moscow region.
  • A full range of server services (assembly and installation, maintenance, system and network administration, project deactivation).
  • Prompt purchase of consumables, components and equipment.
  • Temporary provision of replacement equipment.
  • We dismantle and dispose of equipment guaranteed wiping of disks after decommissioning.
  • Applying changes to server configurations, OS installation, simple system administration, firmware updates.
  • We conclude an NDA and SLA at a company level and with our specific employees.
  • We work according to customer regulations.
  • Field engineers work under the remote supervision of highly qualified full-time HOSTKEY engineers.
  • Video recording or video streaming for workflow control.


Advantages of smart remote colocation support

The Smart Hand Service is designed specifically for clients whose staff are not in close proximity to the data center, or indeed for when those people are needed elsewhere — we can step in and take care of business.

We help you when you need it We are a professional experienced team We support projects of any size Everything is under your control
Routine operations are the life support system of any IT business, and our Smart Hands engineers can be on site to carry out even the most basic of functions, saving you time and money in eliminating the need for repeated presence in the data center.

All of our customers enjoy emergency response support which guarantees business continuity for both you and your clients. Our experienced staff are on call around-the-clock, every day of the year.
Our in-house engineering, operations, and support teams have more than 20 years’ experience guiding customers through their data center journey.

Our engineers service more than 4000 servers in multiple datacenters. Our vast experience has enabled us to accumulate a uniquely deep expertise, which in turn allows us to resolve the most difficult of issues both quickly and with the utmost professionalism.
From a few servers to aisles and aisles of racks, we can handle IT infrastructure of any complexity. All work is performed to the client’s technical specifications, or indeed with your remote input. If you require it, we can take photos, video or even live stream the whole work process and its results.


Services we offer

  • Inventory Auditing and Installation Planning.
  • Rack & Stack.
  • Servers and Network support.
  • Equipment and Network troubleshooting.
  • Equipment and parts procurement.
  • Shipping & Receiving.
  • Storage & Material Management.
  • Dismantling and disposal of equipment.


Is it worth it?

Let’s imagine that you have one rack in a data center in Amsterdam and your IT team is located in Malta.

Your IT engineer has to visit the data center in Amsterdam 2 times a month for routine work, which takes 1 business day. This is not even mentioning the cases when you need an urgent response when something goes wrong unexpectedly.

Let's add up your expenses per month.
Transport expenses: 2 flights Malta - Amsterdam - Malta = €170 * 2 = €340
Accommodation: 1 night, 150 Euros per night = €150 * 1 night * 2 trips = €300
Salary: 70 Euros per hour = €70 * 1 day * 8 hours * 2 times = €1,120
Additional per diem expenses: 200 Euros per trip = €200 * 2 = €400
Total expenses for 1 routine month: €2,160.00

If you purchase the "Professional plan" you pay only 1,060 Euros a month. This is a 50% reduction just when engaged in routine work. Now imagine you have a critical situation with your IT infrastructure and you have to fix your problem as soon as possible. In this case, the value of the speed of reaction cannot be overestimated.



Monthly Plans and prices

You haven’t found the right plan for you? Not an issue, we are open to creating a custom plan for you!

Hourly Basic
for medium projects
Experienced
most popular plan
Professional
Essential for Large Web projects
6-month contract €840
per month
€1 250
per month
1-year contract €340
per month
€760
per month
€1 125
per month
2-year contract €310
per month
€700
per month
€1 060
per month
Tariffs for transport and business trip expenses additional fees (see table below)
Service during normal business hours* €75
per hour
5 hours
(€68 per hour)
10 hours
(€60 per hour)
15 hours
(€50 per hour)
After hours and holidays** €150
per hour
2 hours
(€120 per hour)
5 hours
(€100 per hour)
Personal engineer  
Response time, hours 12 4 1 1/2
Technical consultation €50
per hour
€35
per hour
free free
Performing planned work at any time of the day or night        
Performing unplanned work at any time of the day or night        
Installation
Audit of the Data Center        
Visual inspection of hardware, inventory of installed equipment        
Preparation of interconnecting wires and racks and planning their placement        
The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.).
The cost of these consumables is charged separately.
       
Receiving and unpacking of hardware        
Rack preparation        
Mounting on the rack, connection to the power grid        
Preparatory setup for remote access and the installation of the OS        
Disposal of packing materials        
Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log        
Hardware and cable labeling        
Maintenance
Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing        
Hardware Modernization        
Purchasing of hardware and parts        
Replacement, installation of parts and the consequent configuration of hardware        
Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware        
Parts testing upon request
Network upgrades, new upstreams, cables, transceivers, batteries        
Installation of new and dismantling of old hardware        
Rotation of archival tapes / hard disks (purchasing, installation and disposal)        
Verifying KVM Availability        
Provision of our own IP-KVM and RS232-over-IP (moxa nport) hardware 2 times / 3 hours 5 times / 12 hours 10 times / 24 hours
Provision of parts and for repair and upgrading purposes. The leasing of temporary hardware upon request
Terminating the project
Rack preparation        
Dismantling hardware, cables, and drawing an inventory list        
Shipping equipment to the client        
Disposal / Defect Detection        
Sale on the used-hardware market        
Guaranteed wiping of all data on the hard disks and resetting of all hardware settings        
Hardware Storage
Temporary hardware storage in its own secure warehouse €100 per month for one pallet
Assembly and testing of hardware
(1 unit)
upon request
Server and network management based on the client’s requirements document
Server management, Firmware Updates and Network Configuration upon request


* Monday - Friday, excluding holidays, 07:00 to 22:00 CET
** Holidays and hours from 22:00 to 07:00 CET

  • Charged Hourly — 1 Hour Minimum with 30 min increments thereafter.
  • Unused hours do not accumulate.
  • In case the total time included in the bundle is exceeded, further time is charged by the hour.
  • When installing hardware weighing more than 30kgs, working outside normal business hours including nights and holidays and when assembling or disassembling racks, our handlers shall write-off or be paid double-time.
  • Charges for work requiring more than 6 consecutive hours to complete are to be agreed upon by both sides before the commencement of the said work.
  • Fees for transport, business trip expenses, transport rental, and fuel expenses are not included.

If you have any questions or require more detailed information, please do not hesitate to write to us!