NEWS

03.12.2019
We’ve launched a new portal to support our users!

We have launched an updated client portal for you. With this new service, you can quickly send us queries, track the status of claims, comment on our answers and stay in touch with our Customer Care service 24/7.

The new client portal is based on Jira solutions, which are recognized as the best products for organizing customer support services. Flexible system settings allow you to quickly receive your requests and process them in minimal time.

We have also updated our knowledge base. A new systematization of useful articles, a flexible search engine and a new interface will allow you to find answers to frequently asked questions quickly and easily. We constantly update the knowledge base with useful materials and tips.

The new client portal is located at https://my.hostkey.com/ In order to get access to all the functions of the client portal, you will need to go through a simple registration.

Reminder:

  • Do you usually chat on WhatsApp, Facebook Messenger or Telegram? Communicate with our Customer Support Team in these instant messengers and they will help you solve your problem no matter where you are, whether you are on the road or relaxing by the pool without a computer. Our website will continue to run LiveChat as always.
  • We now have one more phone number: +1 800 993 7773. Now, our customers from the USA and Canada can call us toll free at any time.

New features for managing dedicated servers from your personal account

Now you can easily turn on, turn off and restart a server, as well as reinstall the operating system with one click without connecting to the server via IPMI and without contacting support. This functionality is available for clients who rent a server with an IPMI module.

If you work with a server without an IPMI module, you can create a request for similar operations with the server directly from your personal account.